05 Sep Support Engineer
Posted at 13:46h
in Careers
Be our tech guardian! Guard our fortress, interact with allies from realms like Deloitte and Airbus, and update our sacred knowledge base. Got the shield of help desk experience and the sword of troubleshooting? Defend our tech realm with us!
Responsibilities:
- Incident management & problem management
- Communicating with various external and Deloitte internal stakeholders
- Updating knowledge base & FAQs
Requirements:
- Good knowledge of web applications and software inner workings
- Helpdesk experience
- Client-oriented attitude
- Good troubleshooting skills
- Database/SQL experience is a plus
I am a Support Specialist with the company for just under a year. I am responsible for all application support related issues with one of our large clients located in the EU. The learning curve has been steep but the team around me got me up to speed very quickly, and expectations are realistic and achievable. I would not say I enjoy my role, rather I LOVE it! I get to deal with people and help solve their issue. It is a very fulfilling career path!